01
Windows troubleshooting
Help with update failures, slow or unstable PCs, software conflicts, login trouble, and workstation configuration.
Starting at $149
Remote IT support for small businesses
Untangle the issue. Get work moving again.
Remote IT support for small businesses, with William Carrier as your direct point of contact.
Starting prices below; scope and price are confirmed first.
Services
Focused help, explained plainly.
Start with the problem you can see. William can help identify the practical next step.
02
Network, firewall, VPN & DNS review
A configuration-focused look at connectivity, firewall rules, remote access, name resolution, and practical next steps.
Starting at $249
03
Microsoft 365 health check
Review of core administration settings, user access, email configuration, and everyday operational hygiene.
Starting at $299
04
Documentation
Useful configuration notes, checklists, handoff documents, and clearer records for an existing setup.
Scoped after review
How support works
A direct, three-step conversation.
- 1
Tell William what is happening
Share the symptoms, environment, what you tried, and the outcome you need.
- 2
William reviews and contacts you
He considers the request and follows up directly to clarify fit and context.
- 3
Agree on scope, access, and next step
Work starts only after responsibilities, access, deliverables, and price are clear.
Common situations
A good fit for small teams that need a capable pair of hands.
You work directly with William. There is no handoff to a larger team and no claim that every issue can be solved remotely.
A Windows issue is blocking work
An update fails, a machine behaves unpredictably, or software no longer cooperates.
Remote access or connectivity is confusing
A VPN, firewall rule, or DNS setting needs a careful configuration review.
Microsoft 365 needs a second look
Accounts, access, email settings, or administrative basics need clarification.
Your setup lives in someone’s memory
You need usable notes and checklists before the next change or handoff.
Work request
Tell William what is getting in the way.
Give enough context to review the situation. You do not need to diagnose it yourself.